Frequantly Asked Questions

if any other question, just feel free to chat with us via Whatsapp or Email

Payment

Paypal

We accept Paypal, credit or debit card online, Feel free to chat with us with Whatsapp or email.

 

Delivery

Shipping Method

We provide DHL Express Shipping for free normally, if some countries require too expensive shipping fee we will notify you in advance. Some countries may cannot be reached by DHL, we will inform you and use others shipping method like EMS, UPS and etc.

Delivery Time

Ship to US, EU usually takes 7-14 days. Other countries may take over 15 working days. Sometimes it may delay for custom clearance issue or wrong address info.

Tracking Way/Time

We will send you the shipping document after QC(quality control). And then 3-5 working days is required to transport your package in Hong Kong, Taiwan or Singpore(sometimes in others places). An International tracking No. will be updated in your account and you can track it directly or in DHL website.

QC(Quality Contral)

What’s QC?

 
We will send you the pictures of the shoes your ordered to your Whatsapp or Email before shipping out, if you’re not satisfied with them you can ask to change another pair. We will send you the pictures within 48-72 hours(except weekends) after your order.
 
Note: We will ship your order out directly if you didn’t reply us within 24 hours for a more efficient delivery.
Tax Insurrance

Customs Tax

We always try to claim package value under the destination country’s tax-threshold, but sometimes it also means there are more risks of being seized.

$10 Insurrance

You can buy an additional $10 insurance if you want to 100% to avoid the tax issues. We will pay the tax for you if you meet the troubles.

Order Process

Process Time

Usually your order will be processed within 3 to 5 working days.

QC Pictures

We will send QC pictures to your Whatsapp or Email within 48 to 72 hours.

Out of Stock

Some special products may out of stock and need to be re-produced, which may takes longer and we will inform you immediately after your order.

Our Address