Frequantly Asked Questions

if any other question, just feel free to chat with us via Whatsapp or Email

How do you offer such a good price?

All the sneakers are from the factories of Hypeboosts. These are UA (Unauthorized Authentic) which made from the same origal matrials as the retails. The price is base of the original materials of production rather than the reselling price on the market. We have a great relationship with the orginal materials suppliers of Nike, Adidas, Balenciaga etc, which also provide us original materials of sneakers. That why we can sell these shoes with such a competitive price and original quality.

ATTENTION: We only accept non-commercial orders for personal use, we refuse orders for reselling purpose like reselling on StockX.

How to Pay With Credit Card?

1.Click proceed to Paypal

2. Click Pay with debit or credit card

Is it Safe on Your Website for Payment?

SSL Secured

Our website is fully SSL secured You can totally shop with us safely and securely.

Paypal

Our payment are totally proceed by Paypal. We accept Paypal, credit or debit card online, Feel free to chat with us with Whatsapp or email.

 

How Long Does the Delivery take?

Shipping Method

We provide DHL Express Shipping for free normally, if some countries require too expensive shipping fee we will notify you in advance. Some countries may cannot be reached by DHL, we will inform you and use others shipping method like EMS, UPS and etc.

Delivery Time

Ship to US, EU usually takes 7-14 days. Other countries may take over 15 working days. Sometimes it may delay for custom clearance issue or wrong address info.

Tracking Way/Time

We will send you the shipping document after QC(quality control). And then 3-5 working days is required to transport your package in Hong Kong, Taiwan or Singpore(sometimes in others places). An International tracking No. will be updated in your account and you can track it directly or in DHL website.

What is QC (quality contral) ?

What’s QC?

 
We will send you the pictures of the shoes your ordered to your Whatsapp or Email before shipping out, if you’re not satisfied with them you can ask to change another pair. We will send you the pictures within 48-72 hours(except weekends) after your order.
 
Note: We will ship your order out directly if you didn’t reply us within 24 hours for a more efficient delivery.
Is There Any Custom Duty Fee?

Customs Tax

We always try to claim package value under the destination country’s tax-threshold, customers from most of  countries need don’t need or just need pay a little fee.

 

How Long Will My Order Being Proceed?

Process Time

Usually your order will be processed within 2 to 3 working days.

QC Pictures

We will send QC pictures to your Whatsapp or Email within 48 to 72 hours.

Out of Stock

Some special products may out of stock and need to be re-produced, which may takes longer and we will inform you immediately after your order.

What is Customs Insurance?
We provide Customs Insurance (5%) service which you can add on during checkout.
 
All orders with Customs Insurance will get a resend or refund if the parcel was lost by DHL or seized by custom.
 
An order doesn’t include Customs Insurance, we are not responsible for the loss if the package was seized by customs
 
We recommend every order add on Customs Insurance to avoid the risks.