Frequantly Asked Questions
if any other question, just feel free to chat with us via Whatsapp or Email
All the sneakers are from the factories of Hypeboosts. The price is base of the original materials of production rather than the reselling price on the market. We have a great relationship with the orginal materials suppliers of Nike, Adidas, Balenciaga etc, which also provide us original materials of sneakers. That why we can sell these shoes with such a competitive price and original quality.
ATTENTION: We only accept non-commercial orders for personal use, we refuse orders for reselling purpose like reselling on StockX.
Our website is fully SSL secured . You can totally shop with us safely and securely.
Our payment are totally proceed by Paypal. We accept Paypal, credit or debit card online, Feel free to chat with us with Whatsapp or email.
We provide DHL Express Shipping for free normally, if some countries require too expensive shipping fee we will notify you in advance. Some countries may cannot be reached by DHL, we will inform you and use others shipping method like EMS, UPS and etc.
Ship to US, EU usually takes 7-14 days. Other countries may take over 15 working days. Sometimes it may delay for custom clearance issue or wrong address info.
We will send you the shipping document after QC(quality control). And then 3-5 working days is required to transport your package in Hong Kong, Taiwan or Singpore(sometimes in others places). An International tracking No. will be updated in your account and you can track it directly or in DHL website.
We always try to claim package value under the destination country’s tax-threshold, customers from most of countries need don’t need or just need pay a little fee.
Usually your order will be processed within 2 to 3 working days.
We will send QC pictures to your Whatsapp or Email within 48 to 72 hours.
Out of Stock
Some special products may out of stock and need to be re-produced, which may takes longer and we will inform you immediately after your order.